We are experiencing serious issues with some customers refusing to pay customs duties and import taxes, which causes significant problems for our business.
As clearly stated in our Terms & Conditions, all customs duties, import taxes, VAT, and clearance fees are the responsibility of the buyer (except for shipments to the United States).
If FedEx or any other carrier contacts you regarding payment of duties, taxes, or related fees, you must pay them immediately.
If you fail to do so, these charges — including substantial additional handling and penalty fees — will be billed directly to our store.
Under our contractual agreement with FedEx, we are legally obligated to pay these charges on your behalf if you do not.
If you refuse to pay, we will first settle the charges with FedEx, and then invoice you for the full amount paid, including all duties, taxes, and our administrative and handling fees.
If you still fail to make payment, we will pursue legal action, and all associated costs — including legal fees and administrative expenses — will be charged to you.
This is not a threat. It is a legitimate and necessary measure based on international trade regulations and shipping contracts.
By clicking “I Agree”, you confirm that you have read, understood, and accepted these terms.